Effective March 1st, 2018 (for product purchased on or after this date), the warranty on most Arctic Air products is two years from date of purchase on parts & labor and five years on the compressor (part only). The exceptions are models ACP40, ACP55, ACP4SQ, & ACP8SQ which have one year parts & labor warranty only and AWR25 & AWF25 which have one year parts & labor and 5 year compressor part coverage.
Any outdoor install, mobile kitchen, food truck, or unspecified special installed unit has a limited one year parts & labor warranty only.
For warranty service on Arctic Air models:
- Call 1-855-431-5558 with model, serial number, batch number, and date/proof of purchase ready.
- Our service managers will then take care of finding the nearest authorized service agent and will get any parts sent that may be needed for repair.
All service calls MUST be pre-approved by Arctic Air or the service may not be covered.
To purchase replacement parts, please call 1-800-853-3508.